Salesforce Administrator

The Salesforce Administrator will be responsible for the proactive planning, implementation and support of our global customer relationship management system (CRM) and to ensure that Salesforce is being fully utilised to meet key business objectives. This individual will act as the Nielsen Brandbank CRM knowledge expert and will execute the day to day support and improvement of the CRM platform, embracing the challenge of solving critical business problems.

Location : Norwich

Responsibilities

• Salesforce administrator for the NIQ Brandbank global commercial teams.
• Responsible for the implementation, adoption and enhancement of the Salesforce platform across the global organisation.
• Daily administration and support of the Salesforce application and sales users, including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Explore innovative and automated approaches, identifying those that leverage our resources and provide economies of scale.
• Evaluate new Salesforce releases and apps; owning and managing plans for implementation
• Develop, create and maintain customized reports and dashboards.
• Work with business stakeholders to define required features and map salesforce features to business processes
• Support delivery of training and the creation of training materials and user documentation for processes, policies and application configurations
• Review with the commercial teams on improvements to the processes they follow and how we can implement that into our CRM platform.
• Continuous improvement via self-learning, training and certifications to stay abreast of technology advancements

Requirements:

• Proficiency in using Flow Builder to create Flow automations
• Proficiency in creating, reports, dashboards, custom fields, validation rules and lightning record pages
• Knowledge or previous experience using Pardot
• Experience using DataLoader or other data import tools
• Strong understanding of Salesforce best practices and functionality
• Demonstrable experience as a Salesforce Administrator
• Salesforce Administrator certified or equivalent experience and willingness to work towards certification
• Demonstrable ability to meet deadlines, effectively prioritise and execute multiple requests at any one time, in a fast paced and ever changing environment
• Experience of proactively driving change projects through to successful completion
• Ability to understand and articulate complex business requirements and translate into solutions
• Demonstrated technical competence underpinned by commercial application
• Excellent organizational and time management skills.
• Outstanding communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong problem-solving and decision-making abilities.
• Knowledge/experience of working with FMCG/Retailers/Suppliers
• Detail-oriented with a commitment to excellence.
• Proactive and adaptable in a fast-paced environment.
• Strong leadership and team-building skills.

We Offer:

• Generous Pension Scheme
• Private Medical Insurance
• Life Assurance
• Gym Membership Discounts
• Cycling Solutions Scheme
• Holiday Entitlement plus additional Holiday Purchase Options
• Refer a Friend Scheme
• Local Discounts (Cinema tickets, retailers etc)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion