Sr. Business Analyst, Salesforce B2B

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

We are currently hiring a Sr. Business Analyst, Salesforce B2B to join our Enterprise Applications team. This is an exciting opportunity to work with multiple regions around the world to design and implement a single business solution/system utilizing our newly adopted storefronts and continue to expand our global reach.

The Sr. Business Analyst will be responsible for providing expert advise on e-commerce capabilities to support our business functions various storefronts. This will include aligning store growth goals with untapped potential within our Salesforce ecosystem. The role also requires hands on configuration of storefronts to help enhance functionality or fix issues.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance, parental leave, fertility benefits and adoption assistance.
• Significant opportunities for you in our wellness program such as fitness reimbursement, HSA contributions and back-up care for aging parents and children.
• 6% 401K match, additional 2% core contribution = 8% overall match
• Vacation, plus site paid holidays and volunteer days.
• Educational and training opportunities through company programs along with tuition advancement, tuition reimbursement and tuition assistance programs.
• Learn more about our benefits here!

Where is the work:

This is a Remote position.

What you will do:

• Serve as an eCommerce subject matter expert to drive development decisions and prioritization.
• Collaborate with stakeholders to gather and document business requirements and set backlog priorities.
• Conduct gap analysis and identify areas for process improvement.
• Develop functional specifications and use cases.
• Lead the design and implementation of Salesforce solutions tailored to e-commerce needs.
• Configure and customize Salesforce to meet business requirements.
• Ensure the integration of Salesforce with other e-commerce systems and platforms.
• Troubleshoot and resolve issues related to Salesforce implementation and usage.
• Manage the development of project backlog, write user stories and acceptance criteria for development.
• Collaborate with business functions and other IT teams to define, plan, model, govern, and implement Salesforce capabilities.
• Proactively communicate risks associated with solution design integrity to key stakeholders.
• Ensure ownership and accountability to effectively resolve gaps systemically to completion.
• Drive the adoption of standard work processes, standard application functionality and data standards.

What you will bring:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst, with a focus on Salesforce e-commerce
• In-depth knowledge of Salesforce B2B Commerce (formerly CloudCraze) and its application in e-commerce environments.
• Experience in configuring and managing B2B storefronts, product catalogs, pricing, product search, and customer accounts.
• Ability to design intuitive and user-friendly interfaces for B2B users.
• Knowledge of best practices in UX/UI design within the Salesforce ecosystem.
• Proficiency in Salesforce Lightning, including building and customizing Lightning components.
• Experience with Lightning App Builder, Lightning Flow, and other Lightning tools.
• Experience with integrating Salesforce B2B Commerce with other enterprise systems (e.g., ERP, CRM, payment gateways).
• Knowledge of REST/SOAP APIs and middleware tools for seamless data exchange.
• Expertise in data migration strategies and tools to ensure smooth transition and data integrity.
• Strong understanding of Salesforce capabilities, configurations, and integrations.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Salesforce certification (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) is a plus.
• Experience with Agile methodologies is preferred.
• Travel up to 10% in the future may be required.

Compensation:

Base Salary: $117,000 - $148,500

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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