Account Executive, Service Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join our AI & Service Cloud team as a Sales Specialist, where you will be responsible for leveraging the untapped opportunity across Service Cloud including; AI, Field Service, Service Cloud Voice, Home Health and Digital engagement. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Sales Specialist will formulate and implement a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the Enterprise business space. This role will work with existing Enterprise customer accounts as well as prospect and seek to build new relationships in a set of assigned territory.

Your Impact:
This is an outstanding position that collaborates internally and externally to position the incredible value of key Service Cloud solutions including; AI, Field Service, Service Cloud Voice, Home health and Digital Engagement for Customers and Prospects. You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their outstanding company challenges and goals. You will find opportunities across the Service Cloud solution to help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:
Your responsibilities will be:

• Develop and implement successful campaigns across the Service cloud L2 and L3 install base, prospects and whitespace

• Personally build new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities

• Leverage business from new & established relationships

• Strategize, negotiate & close business

• Understand the commercial aspects of the Service Cloud solution

• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needs

• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities

• Be customer facing as required
  

Sector:
Sales Specialist is a high energy team. You will need to work across a significant number of opportunities to make your number

Key characteristics:

• Ability to amplify the Service Cloud message and multiply the message across all key partners whether internal or external

• Ability to multi task

• Committed to continuous learning.

• Curious - always asking why

• Ability to collaborate with multiple internal plus external partners to drive the best outcome for the customer and Salesforce

• Enjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategy

• Strong sales discipline

• works well in a team

• Fabulous negotiation and collaboration skills (Internal and External)

• Sees a path forward no matter the challenges

• Enjoy running a high energy sector.

• Travel may be required.

• Strong organisational and time management skills

• Enjoy working with customers and taking them on the Salesforce Customer Journey

• Experience will be evaluated based on alignment to the strengths for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

• LI-Y

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