CRM Data Quality Lead

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Revenue Operations team is responsible for equipping and enabling the Go To Market (GTM) as they seek to help customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Customer Success, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our GTM team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. We are seeking a dynamic and experienced CRM Data Quality Lead to establish an evolving practice intended to safeguard the accuracy and reliability of critical data in Salesforce.

You will be a key player in building the foundational infrastructure to enable a world class GTM organization that helps customers evolve their industries with AI. You’ll work cross-functionally with your colleagues in GTM Systems, Field Ops, Business Data, and others across the business to ensure that our most critical data in Salesforce is documented and maintained at the highest of standards.

This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you'll:

• Be responsible for designing and implementing the CRM Data Quality practice as a critical part of the GTM Systems function
• Own, curate, and execute on the ongoing roadmap for CRM Data Quality
• Partner with cross-functional team members in Fields Ops, Business Data to assess existing and new issues in CRM data quality
• Provide guidance and protocols to your fellow GTM Systems staff to ensure that new and updated configurations in CRM are implemented in a manner that does not threaten our data quality on relevant fields and or objects

You might thrive in this role if you have:

• Expert experience with Salesforce Sales Cloud, declarative automation in Salesforce, and a background in data management and or data accuracy
• Proven track record of managing roadmaps, external resources and other matters related to Salesforce, and CRM data quality
• International Experience: OpenAI operates globally, therefore experience working in international markets or a good understanding of global business practices can be a plus
• Prior experience or familiarity in the AI industry

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

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For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

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