Salesforce Systems Analyst

• Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.
• Discusses issues within and outside of project team on a regular basis to maintain open communication.
• Works with more senior Systems Analysts to analyze and evaluate issues in production-related systems or applications.
• Executes test cases, documents test results, and documents test scripts and data requirements for execution.
• Manages individual project priorities, deadlines, and deliverables with minimal supervision.
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources.
• Escalates complex technical issues to an appropriate party (e.g., project lead, colleagues).
• Networks with colleagues within domain of expertise to gain insight, ideas, and connections.
• Actively seeks answers for new challenges, and explores multiple strategies for completing project tasks.
• Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.
• Completes moderate technical tasks assigned by more senior personnel.
• Contributes to technical conversations with tech leads/managers.
• Manages distractions, prioritizes tasks, and deals with setbacks in a timely manner under direction from more senior personnel.

• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.
• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

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