Salesforce Developer (I/O)

Preference will be given to qualified employees, as defined in the Full-Time Support Staff Collective Agreement. Should a suitable candidate not be found, external candidates will be considered.

The Salesforce Developer is responsible for participating in and leading all aspects of application design, development, testing, documentation and implementation of custom code-based solutions, assessment of project requirements and required deliverables. The incumbent is responsible for the end-to-end development, implementing the long-term strategy of the Salesforce platform to meet current and future operational functionality as well as assisting in governance, project management activities and other assigned tasks. The incumbent collaborates with various stakeholders, teams members, functional and technical resources, completing tasks and communicating project information while adhering to College’s policies and compliance to various standards.

The Salesforce Developer possesses Salesforce technical knowledge and experience to be able to analyze, design and implement system enhancement, interfaces and integrations between the Student Information System and Sheridan's Salesforce environment, as well as, resolve complex technical problems with existing systems.

What You’ll Be Doing

• Assessing and analyzing requests for enhancements and modifications to the existing corporate information systems and implements where feasible.
• Reviewing requests to determine feasibility of implementation.
• Analyzing business requirements and specifications.
• Recommending possible solutions based on the existing systems and modules as well as the available technologies and business processes.
• Evaluating trade offs amongst numerous alternatives.
• Advising supervisor of significance and scope of enhancement/implementation.
• Developing an implementation strategy including testing procedures.
• Assigning development and implementation tasks to other development staff and ensures tasks are performed.
• Assessing and analyzing the requirements of new administrative systems and modules for design and implementation purposes.
• Meeting with end-users to determine needs, timing and define scope of new projects, modules and enhancements.
• Setting project and implementation standards within the boundaries of Sheridan policies and departmental standards.
• Arranging meetings with users to clarify needs and define scope of the new project, module or interface.
• Analyzing requirements and specifications, in the context of existing systems and modules, business processes and available technologies, to identify and document the impact and advise the user community of the implications.
• Recommending changes to technical and/or business processes and models the system or module to ensure it meshes with existing corporate systems and modules.
• Providing senior technical support to maintain the existing corporate systems
• Troubleshooting complex system and application issues. Tracks and monitors the resolution of reported issues.
• Collaborating with other technical staff within Information Technology (IT) to resolve issues that impact multiple system modules.
• Reviewing technical release documentation for changes to the application that will impact its implementation at Sheridan and advises the user community of these changes.
• Reviewing existing customizations, enhancements and interfaces and determines how they are impacted by the upgrade.
• Providing a lead role in the planning and coordinating of activities related to the upgrade to ensure the upgrade project stays on track.
• Maintaining, developing and sharing technical currency in a rapidly changing environment.
• Researching new products and tools to be used by other OTR staff.
• Performing other related duties as assigned.

About You

Your collaborative spirit is balanced with your ability to take initiative and act independently to advance initiatives.

Your creativity allows you to use your imagination to solve challenges and you invite new ways of thinking to help advance organizational goals.

Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.

You have superlative presentation and influencing skills with an ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels.

You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You exercise sound judgement and your sharp problem solving and conflict resolution skills, along with your ability to invite new ways of thinking, allow you to solve challenges in a creative way to help advance organizational goals.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

The successful candidate will also meet the following requirements:

• 3-year diploma/degree in Computer Science or Information Technology or a related field (equivalencies will be considered)
• Salesforce Certified Platform Developer I/II Certification
• 8-years of experience in Salesforce application development
• Experience with JavaScript, HTML, XML, WSDL, CSS, Jave or C++, REST and SOAP API integrations, Apex Classes, Process Builder, Triggers, Flow, SOQ, SOSL (Salesforce Object Search Language), SQL, DataWeave, Visualforce framework, Aura components, Web services and others.
• Experience integrating Salesforce applications with 3rd party systems using APIs, UI frameworks and event-based integration.
• Experience of Design and developing integrations between Salesforce.com, MuleSoft, PeopleSoft, FormAssembly, .Net and other systems.
• Experience in Salesforce development with strong expertise in Sales Cloud, Service Cloud, Advance Marketing Cloud, Experience Sites, Success Hub, and others.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position | On-site at least 3 days/week
Reference #: J0824-1546
Employee Group: Support Staff
Payband: K
Hourly Range: $46.08 - $53.43
Hours/Week: 35
Hours: 8:30am-4:30pm
Application Deadline: September 9, 2024
Application Details: This is a temporary position that may continue until March 27, 2026

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.