Product Owner - Salesforce Global CRM & Customer Portal Solutions

Tassin-la-Demi-Lune

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Product Owner - Salesforce Global CRM & Customer Portal Solutions in 113 Route de Paris, TASSIN-LA-DEMI-LUNE 69160 FRA. Your mission will be to:

Product Owner - Salesforce Global CRM & Customer Portal Solutions

- Permanent full time -

Location: France, Tassin-La-Demi-Lune (69)

Department: IT / Global Apps

Reports To: IT Global Apps Senior Director

Job Summary:

We are seeking a skilled and experienced Product Owner to lead the development and continuous improvement of our Customer Portal solution built on Salesforce Experience Cloud and our Global Apps CRM based on Salesforce Service Cloud and Sales Cloud. The ideal candidate will be responsible for driving the vision, strategy, and execution of these critical platforms to enhance customer adoption and deliver a superior user experience.

Within the IT Global Apps department, the Product Owner will be strongly involved in the projects for the deployment of :

• the Global Apps myMXNS Customer Portal solution based on Salesforce Experience Cloud
• the other Salesforce Global Apps Newton CRM based on Services Cloud and Sales Cloud.

The Product Owner will also provide support (standard Sustain and enhancements’ projects) to the already deployed countries.

Key Responsibilities:

1. Define and communicate the product vision and strategy for the Salesforce Customer Portal and Global CRM solutions:

• It means to align product objectives with overall business goals, ensuring that the solutions meet the needs of internal stakeholders and customers, respective existing constraints and direction.
• It requires also to stay informed about industry trends, best practices, and emerging technologies to continuously evolve the product roadmap.
• To Monitor and analyze the performance of the Customer Portal and Global CRM solutions, using metrics and customer feedback to identify areas for improvement.

2. Contribute to the evolution of the 2 Global Apps mentioned above, supported by a team of Business Analysts for the Global CRM/Customer Portal:

• Develop detailed product requirements, user stories, and acceptance criteria for new features and enhancements.
• Prioritize the product backlog based on business value, customer impact, and technical feasibility.
• Give direction to the Business Analysts (3 BA) from a product perspective and for a methodology standpoint

3. Contribute to define the Business requirements for the future country within a Core model approach for each domain:

• Write user stories and business specifications in coordination with super users
• Organize weekly functional meeting and workshops with super users and review with business sponsors
• Draft regular reports
• Work with the technical expert (internal IT services and consultants) and integration team on application design, interpret business needs and translate them into application and operational requirements,
• Organize the test of the solution,
• Contribute to the master data preparation,
• Contribute to the preparation of the Go-live in the pilot entities,
• Ensure training of super-users on the new system.

4. Participate in the sustain activities, by reviewing and qualifying the incoming tickets, providing functional direction to the technical teams

YOUR PROFILE

Profile / Qualifications:

• This position requires good experience in gathering and understanding business needs - in Customer Care, Marketing and Sales - and transforming them into clear business requirements for the Development team.
  
• Advanced functional knowledge of the system and especially SalesForce is required.
• Strong leadership and assertiveness in order to lead people involved through change and new initiative.
• Robust innovative.
• Problem solving skills to work through complex problems.
• Exceptional interpersonal skills and a collaborative style to effectively motivate people to achieve results within time constraints.

Soft Skills:

• Curious and open to work with international people.
• Focused on delivery and Task & planning oriented.
• Change management.
  
• Fluent in French and English.

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?