Customer Engagement Supervisor

90 days ago

Location
Eagan, Minnesota, United States
Role
Other
Contract
type.
Salary
n/a

#remote

Job Overview:

Our Customer Engagement Supervisors bring our purpose to life by playing a critical leadership role to lead, coach, and empower our remote team of Customer Engagement Associates and Agents to provide an excellent customer experience.

Highlights of your role:

Manage all department schedules
Supports supervision of Associate Supervisors and leadership development
Oversee Associate Supervisors completion of QA and manage QA workbooks
Various report management in CRMA
Owns various areas of business by attending applicable meetings and task management
Reports on performance needs of department
Manages reports tracking lead quality and opportunities for the business
Conducts new hire interviews
Drives New Hire Onboarding
Develops training for new hires and department improvement
Create tracking documents for all department needs for performance
Support connecting with potential customers via phone, text, and email
Multi-task by navigating several processes and programs while maintaining professionalism
This position is based in Eagan, MN and requires you to work in office.
- Internal candidates can be considered for remote if not local to Eagan.

Salary Range: $60,000 - $65,000 You're a good fit if you have (or if you can):

High level capabilities with Excel, PowerPoint, and Articulate
Solid understanding of Salesforce and report building

Also want to make sure you have:

Mastered previous positions or equal call center experience
Experience developing and implementing training programs
Ability to lead, develop, train, mentor, and empower a team.
High level capabilities with Excel
Weekend availability
Excellent communication skills

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

$300 annual wellbeing account to spend on whatever makes you happy + healthy
Better Living Day! (a paid day off to go have some fun)
$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
Giving at Marvin - join coordinated volunteer opportunities
Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.