Admin/Dispatch Support

Job Description Summary:

This position will support the day-to-day warehouse and dispatch operation in courier business and warehouse/ inventory activities in the Edmonton facility.

Essential Duties and Responsibilities (Job Key Contributions/Task)

Dispatch Support:

• Answering all incoming phone inquiries from local drivers as well as customers
• Timely updates of all order notes into the system .i.e. Courier Complete
• Communicate any order delays to customers I customer service / logistics coordinators
• Compliance with all Standard Operating Procedures (internals and client specifics)
• Tracing and tracking requests
• Follow Apple Express Proof Of Delivery (POD) process
• Perform other duties as required or assigned by team lead or management.

Job Key Competencies/ Skills:

• A positive attitude to dealing with Apple team and IC’s;
• Good knowledge of Edmonton and Greater Edmonton areas;
• Excellent organizational, negotiation, planning and time management skills;
• Analytical and Problem solving skills on the spot; be a self starter,
• Proficient in English, oral and written;
• Active listener with excellent communication skills;
• Proficiency in the use of Microsoft Office and proprietary applications; (Advanced Excel skills)
• Available to work after hours and weekends as required;

Qualifications and experience:

• 2 plus years of dispatch and warehouse support experience in warehousing or transportation industry is preferred
• Must be able to work at heights using portable ladders and lift up to 40 lbs consistently
• Must be able to operate material handling equipment in a safe and reliable manner
• Excellent customer service skills
• Proactive approach to solving problems
• Team player with ability to work with cross-functional teams and all levels of management
• Accustomed to working in a fast-paced, dynamic environment
• Ability to work under time pressures as well as managing others and prioritizing work
• Polished communication skills as well as detail oriented
• Must possess integrity, intelligence and energy
• Self motivated with excellent work ethic, responsible, punctual and self-managed

Language Skills:
This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Job Type: Full-time

Application question(s):

• Are you legally authorized to work in Canada?

Experience:

• dispatching: 1 year (preferred)

Work Location: In person